When Your Agent Deals With Theirs, Who Signed?
Agents are starting to deal with other organisations' agents. The guidance says assign accountability. Your delegations register is where to start.
· 4 min read · AI Governance
Field notes from live programmes — AI, agentic workflows, programme delivery, data strategy, and Te Ao Māori advisory in Aotearoa New Zealand.
Agents are starting to deal with other organisations' agents. The guidance says assign accountability. Your delegations register is where to start.
· 4 min read · AI Governance
Buzz and Grok Bot let agents hand work to other agents. Human review assumes output lands on a person's desk. Four controls for the handoff.
· 5 min read · Artificial Intelligence
Gartner names three causes for agent-project cancellations. Two are the same failure: nobody built the number that would prove the programme worked.
· 6 min read · Artificial Intelligence
Adoption dashboards measure activity, not results — and as AI shifts from chat to agents and the provider subsidies end, that blind spot turns into a cost curve you can't defend. Here's how to manage for outcomes per dollar before the next invoice lands.
· 5 min read · Artificial Intelligence
Many "AI deployment" briefs are integration projects in disguise. Before layering an agent on top of a broken workflow, ask whether an upstream fix would make the task disappear entirely — and why the boring process improvements so rarely get done.
· 3 min read · Artificial Intelligence
The open-plan office was a poor fit for deep knowledge work long before AI. Now that so much work happens through a microphone — dictation, voice prompts, live transcripts — babble noise has turned an old irritation into a measurable tool-quality problem.
· 4 min read · Future of Work
Autonomous AI agents are moving beyond chatbots into multi-step workflow orchestration. For New Zealand government agencies juggling legacy systems and mounting citizen expectations, agentic AI offers a path from reactive service delivery to proactive, self-healing operations.
· 4 min read · Artificial Intelligence
After a decade of programme delivery across New Zealand organisations, the failure patterns are remarkably consistent. Here are the five structural mistakes that derail transformation programmes — and the counter-strategies that prevent them.
· 2 min read · Digital Transformation
How the Māori creation narrative — from Te Kore through Te Pō to Te Ao Mārama — provides a powerful framework for programme delivery that honours Te Tiriti, centres whānau outcomes, and produces more resilient results than conventional Western methodologies.
· 2 min read · Cultural Intelligence
Most government agencies have more data than they can use and less insight than they need. Building genuine data maturity requires more than dashboards — it requires a fundamental shift in how organisations value, govern, and operationalise their information assets.
· 3 min read · Data & Analytics