Field notes from live programmes — AI, agentic workflows, programme delivery, data strategy, and Te Ao Māori advisory in Aotearoa New Zealand.
Gartner names three causes for agent-project cancellations. Two are the same failure: nobody built the number that would prove the programme worked.
· 6 min read · Artificial Intelligence
Adoption dashboards measure activity, not results — and as AI shifts from chat to agents and the provider subsidies end, that blind spot turns into a cost curve you can't defend. Here's how to manage for outcomes per dollar before the next invoice lands.
· 5 min read · Artificial Intelligence
Many "AI deployment" briefs are integration projects in disguise. Before layering an agent on top of a broken workflow, ask whether an upstream fix would make the task disappear entirely — and why the boring process improvements so rarely get done.
· 3 min read · Artificial Intelligence
The open-plan office was a poor fit for deep knowledge work long before AI. Now that so much work happens through a microphone — dictation, voice prompts, live transcripts — babble noise has turned an old irritation into a measurable tool-quality problem.
· 4 min read · Future of Work
Autonomous AI agents are moving beyond chatbots into multi-step workflow orchestration. For New Zealand government agencies juggling legacy systems and mounting citizen expectations, agentic AI offers a path from reactive service delivery to proactive, self-healing operations.
· 4 min read · Artificial Intelligence
After a decade of programme delivery across New Zealand's largest organisations, the failure patterns are remarkably consistent. Here are the five structural mistakes that derail transformation programmes — and the counter-strategies that prevent them.
· 2 min read · Digital Transformation
How the Māori creation narrative — from Te Kore through Te Pō to Te Ao Mārama — provides a powerful framework for programme delivery that honours Te Tiriti, centres whānau outcomes, and produces more resilient results than conventional Western methodologies.
· 2 min read · Cultural Intelligence
Most government agencies have more data than they can use and less insight than they need. Building genuine data maturity requires more than dashboards — it requires a fundamental shift in how organisations value, govern, and operationalise their information assets.
· 3 min read · Data & Analytics